Refund Policy

Thank you for purchasing from Dawnify. As we sell digital products and services, we are unable to issue full refunds after product delivery or the completion of related services. Please read our refund policy carefully before making a purchase.

Refund Eligibility — Products

• Non-delivery due to email issues — Report within 14 days of purchase
• Major defects or functionality errors — Report within 3 business days of purchase
• Misrepresentation compared to product description — Report within 14 days of purchase

Refund Eligibility — Services

• Cancellation before work begins — Within 3 months of purchase
• Delayed delivery — Due to unforeseen circumstances
• Service discrepancies — Report within 14 days of completion

Exclusions

Marketplace handling fees and extended support services are non-refundable.

How to Request a Refund

Submit your refund request through your account's "Request Refund" option. Unresolved issues will be escalated to Dawnify for investigation within 7 business days.

You may also contact us directly at info@dawnify.com with your order number and a description of the issue.